At the time
of booking is confirmed, we require a 50% initial deposit to be paid via online banking. Bank Details will be sent to you in order to complete this. The remaining balance is required 7 days
prior to the event.
provisional booking can be made but to confirm, payment must be received within 7 days.
If you need
to cancel your booking, our cancellation policy is as follows:
cancelations must be submitted in writing via email.
cancel your booking within 4 weeks prior the event we will refund 100% of all monies paid
cancel your booking within 4-2 weeks prior the event we will refund 50% of all monies paid.
cancel your booking less than 2 weeks prior the event no refund will be given. Although, it is possible to rebook your party within a 12 month period
reserves the right to cancel, alter, or delay any booking where forced to do so by circumstances beyond our control, such as serious illness, severe weather or any other circumstances which would
subject or any of its employees or any of its participants to danger. However, a full refund will be offered or an alternative date arranged.
Age Appropriate Gaming
At the time
of the booking, our team member will ask the age group of the party. Individuals will only be allowed to play games, which are a suitable age rating. For more information about age appropriate
gaming visit our Age Rating Advice page.
will try to make sure we arrive beforehand, we cannot guarantee this as can be due to circumstances preventing us such as traffic. In the event of late arrival we will still stay for the full period
of how long the party was for.
circumstances can we be held responsible for any damage to driveway or ground that is considered to be caused by our staff, van or party attendees. It is the party organiser’s responsibility to
take advice from a qualified person whether the grounds are suitable.
unlikely event of a electrical fault, either a full refund will be offered or another date to be arranged
event of any damage to our equipment or vehicle that has happened due to vandalism or ill treatment, we reserve the right to charge to the party organiser the full amount to repair and/or replace the
equipment. Any damages that occur must be reported to a member of the team when it happens.
event we may take some photos and videos for marketing, advertising or for the website. If you do not want us to take photos, please inform us. The team member upon site will ask beforehand to
Food & Drinks Consumption
No food or
drinks is allowed on board throughout the party.
Safety of Participants
We have a
zero tolerate to ANY bad or threatening behaviour and bad language to our team or other party goers.
We have the
right to remove anybody who is found to be unmanageable or a danger to the safety or enjoyment of others . We also reserve the right to end the session immediately if required. If this happens, no
refund will be given or the right to rebook another party.
additional costs involved in removing the participant will be charged to the client.
we have a NO
accept no liability for any issues arising from failure to accept and/or respond to the authority and instructions of the appointed staff.