At the time of booking is confirmed, we require a 50% initial deposit to be paid. Once a booking form is received, details will be sent to you in order to complete this. The
remaining balance is required 7 days prior to the event.
A provisional booking can be made but to confirm, booking form must must be received within 5 working days.
If you need to cancel your booking, our cancellation policy is as follows:
All cancelations must be submitted in writing via email.
-If you cancel your booking within 4 weeks prior the event we will refund 100% of all monies paid
-If you cancel your booking within 4-2 weeks prior the event we will refund 50% of all monies paid.
-If you cancel your booking less than 2 weeks prior the event no refund will be given. Although, it is possible to rebook your party within a 12 month period
The Company reserves the right to cancel, alter, or delay any booking where forced to do so by circumstances beyond our control, such as serious illness, severe weather or any other
circumstances which would subject or any of its employees or any of its participants to danger. However, a full refund will be offered or an alternative date arranged.
Although we will try to make sure we arrive beforehand, we cannot guarantee this as can be due to circumstances preventing us such as traffic. In the event of late arrival we will
still stay for the full period of how long the party was for.
Under no circumstances can we be held responsible for any damage to driveway or ground that is considered to be caused by our staff, van or
party attendees. It is the party organiser’s responsibility to take advice from a qualified person whether the grounds are suitable.
In the unlikely event of a electrical fault, either a full refund will be offered or another date to be arranged
In the event of any damage to our equipment or vehicle that has happened due to vandalism or ill treatment, we reserve the right to charge to the party organiser the full amount to
repair and/or replace the equipment. Any damages that occur must be reported to a member of the team when it happens.
During the event we may take some photos and videos for marketing, advertising or for the website. If you do not want us to take photos, please inform us. The team member upon
site will ask beforehand to double check.
Food & Drinks Consumption
No food or drinks is allowed on board throughout the party.
Safety of Participants
We have a zero tolerate to ANY bad or threatening behaviour and bad language to our team or other party goers.
We have the right to remove anybody who is found to be unmanageable or a danger to the safety or enjoyment of others . We also reserve the right to end the session immediately if
required. If this happens, no refund will be given or the right to rebook another party.
Any additional costs involved in removing the participant will be charged to the client.
we have a NO SMOKING policy.
We will accept no liability for any issues arising from failure to accept and/or respond to the authority and instructions of the appointed staff.